revocation

Cancellation policy & cancellation form

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity:

Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within seven days without giving reasons.

The cancellation period is seven days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

We do not accept returns on items that have been washed, worn or have their tags removed.

In order to exercise your right of withdrawal, you must inform us (email: info@dressbymeli.de) of your decision to withdraw from this contract by means of a clear statement.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you revoke this contract, we will reimburse you all payments that we have received from you, excluding delivery costs and return costs , immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract is. The refunds will be in the form of vouchers or exchange of goods . We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than seven days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of seven days has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling other than what is necessary to check the nature, properties and functionality (cleanliness) of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Promotional vouchers and vouchers

If you return an order that used a promotional voucher or discount code, certain refund conditions apply. The refund amount will be calculated according to the minimum order value set for the voucher code. This means that if the returned items reduce the total value of the order below the minimum order value of the voucher code, only the discounted value of the goods will be refunded.

General information

1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

2) Please do not send the goods back to us carriage paid.

3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.